Project Outline

The Desktop Publishing Unit at JPMorganCazenove services the document production needs of a number of core banking divisions. The unit runs on a 24-hour basis, 7 days a week, and most presentations specialists are temporary members of staff engaged on 10-month contract basis.

The role

I joined the unit as a team operator for the weekend shift (12pm - 12am Friday-Sunday) and, on departure of the team leader, I took on the added responsibility of managing the shift. This included: workflow co-ordination, time to complete estimation, deadline negotiation, resources allocation, measuring quality of outputs, and production of a weekly report to inform management on any deviations from agreed service levels of performance and standards of conduct for individual team members.

Project Info

  • Client: JPMorganCazenove
  • Engagement Partner: Hudson York Farrell
  • Job title: Presentations Specialist
  • Date: 2007
  • Technologies: Microsoft Office
  • Lessons learnt: Effective management of production workflow and negotiation of clients' timescale expectations for completion of their projects.